The Manila International Airport Authority (MIAA) has issued a statement clarifying its past VIP service policies, following controversy over a significant fee increase implemented by the airport’s new operator.
The clarification comes after the San Miguel-led New NAIA Infrastructure Corporation (NNIC) announced a 900% increase in VIP access fees at Ninoy Aquino International Airport (NAIA), from PHP800 to PHP8,000.
MIAA emphasized that its previous Meet-and-Assist Service (MAAS) did not allow passengers to bypass essential procedures for a fee.
“The MAAS strictly adhered to Customs, Immigration, Quarantine and Security (CIQS) protocols, fully compliant with established airline and government regulations,” MIAA stated.
The authority explained that the service was initially offered free of charge as a public service and to maintain reciprocity with foreign agencies. It was later extended to private individuals for a fee under guidelines set in 2013.
MIAA implemented several safeguards to prevent abuse, including coordinating with Immigration and Customs officers and establishing Board-approved rates published in the official gazette.
This statement contrasts with NNIC’s justification for the fee increase. The new operator claimed the previous system was “prone to misuse and abuse” and that the minimal fee “allowed virtually any passenger to avail of these privileges.”
NNIC stated that the higher fee aims to discourage casual use and prioritize resources for designated VIPs. The new operator also emphasized that services for persons with disabilities (PWDs) remain free of charge.
As MIAA transitions to an airport regulator role, it says it reaffirms its commitment to maintaining high standards of safety, security, and professionalism across all services.
The dispute unearths ongoing challenges in balancing efficient airport operations with accessibility concerns at NAIA, which NNIC is mandated to rehabilitate under a 15-year concession awarded in February.
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