Airports

NAIA Terminal 2 experiences check-in delays due to internet outage

Dirk Andrei SalcedoApril 16, 20241 Mins read879

AirAsia Philippines customers checking in for their flights at Manila Airport Terminal 2. (Photo: AirAsia Philippines)

Passengers faced significant delays at Ninoy Aquino International Airport (NAIA) Terminal 2 on Tuesday due to an system outage affecting AirAsia Philippines’ check-in operations.

The Manila International Airport Authority (MIAA) confirmed that AirAsia’s check-in counters 22 to 41 were forced to implement manual processes after the airline’s system went offline at 2 AM.

“The absence of connectivity stemmed from AirAsia’s IT and telecommunication provider, SITA, encountering an issue with an internet service pole located outside Terminal 3,” the MIAA said in an advisory.

This disruption prevented AirAsia from conducting seamless check-in procedures until the system was restored at noon. Four AirAsia flights were delayed as a result.

To manage the situation, MIAA provided support in queue management to reduce congestion and prioritize passenger comfort during the outage.

“Despite the delays, MIAA remains committed to collaborating closely with airline operators to mitigate disruptions and maintain seamless operations moving forward,” the MIAA stated.

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Written by

Dirk Andrei Salcedo

Dirk is the founder and editor-in-chief of Aviation Updates Philippines (AUP), a platform dedicated to providing the latest news and insights on the aviation industry in the Philippines. With a strong passion for aviation and a background in computer engineering, he manages all aspects of AUP, from website development to content curation.