Indian budget carrier IndiGo introduces “Three Points Disembarkation” process

India’s largest budget carrier IndiGo has started to implement a new system for de-boarding aircraft using three exits.

Among the first in the world, IndiGo’s “Three Point Disembarkation” process is part of an effort to enable customers to exist aircraft faster and improve punctuality. The process will use three exits – two in the front and one in the rear – and will be implemented on the airline’s Airbus A320 and A321 aircraft arriving at remote stands at Delhi, Mumbai, and Bengaluru airports before being deployed at other points across the network.

According to IndiGo, the airline previously conducted trials and received encouraging feedback from customers. Prior to de-boarding, cabin crew will make necessary announcements to inform customers of the process.

“It brings us immense pride to be the first airline in the world to use a three-point system. At IndiGo, we constantly and dynamically keep reinventing our internal standards to enable a hassle-free customer experience as well as contributing to operational efficiencies for all stakeholders including airport operators and ground handling companies,” said IndiGo CEO and Director Ronojoy Dutta.

IndiGo Executive Vice President Sanjeev Ramdas added: “At IndiGo, we have always looked at newer ways to enhance our customer experience and make flying, as well as our ground operations, efficient and hassle-free. Adding a third ramp for disembarkation is a simple yet effective way to complete a smooth travel experience for our customers. We have always been known for setting new benchmarks in innovating travel and our 16th anniversary is the perfect occasion to make the experience a little sweeter for our customers – as they can get to work or meet their loved ones quicker.”