Cebu Pacific (CEB), the Philippines’ leading carrier, will be implementing a new policy for passengers who want to make voluntary changes to their flights, in line with the continuous streamlining of processes across the business.
Starting July 1, the travel fund option for voluntary flight changes will only be available for passengers who pre-purchased the CEB Flexi add-on during initial booking as this new and improved product allows passengers to cancel their flights for free, up to two (2) hours before departure, and store the value of the booking in a Travel Fund for as low as PHP 499.
The amount in this virtual wallet is valid for two (2) years and may be used to book new flights or purchase other add-ons such as seat selection, additional baggage allowance, or travel insurance.
Passengers who wish to change their bookings voluntarily without purchasing CEB Flexi can make use of the Unlimited Rebooking option of CEB and rebook as many times as they want up to two (2) hours before their scheduled time of departure. CEB has permanently removed change fees since March to provide guests with the much-needed flexibility during this time.
“We have made it a point that we are agile in responding to our customers’ needs amid the fluid situation. It is our commitment to provide safe, affordable, and convenient air travels for everyJuan in the years to come, and we need to make sure that we operate sustainably. This is why we are announcing this new and permanent policy after over a year of careful assessment,” said Candice Iyog, Vice President for marketing & customer experience at Cebu Pacific.
The CEB Flexi product has been made available to offer added flexibility to passengers so they may travel with peace of mind. This is also in line with the carrier’s commitment to keep supporting the industry in its efforts to boost the traveling public’s confidence to fly amid changing travel restrictions.
Passengers can also avail of the CEB Flexi product as a bundle through GO Flexi, and enjoy free cancellation, checked-in baggage with a combined weight of up to 20 kilos, and a standard seat.
“Trust that we will continue to listen to our customers and prioritize their needs as we endeavor to respond the best way possible. We have enhanced our products so everyJuan has access to greater flexibility on top of guaranteed safe and seamless travels with CEB,” added Iyog.
Passengers affected by flight cancellations will continue to have the standard options offered by CEB, namely: unlimited rebooking, refund, and travel fund.
For more information on CEB’s products, visit www.cebupacificair.com or message Charlie the chatbot on the CEB website or the official CEB Facebook page. Contactless flight procedures, updated schedules, travel document requirements, and FAQs may be viewed via https://bit.ly/CEBFlightReminders
CEB operates the widest domestic network in the Philippines covering 32 destinations, on top of its six (6) international destinations, spanning Asia and the Middle East.
Press release from Cebu Pacific
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